FAQs

Yes, Milkdot products have been thoroughly tested for lead and phthalates by a Consumer Product Safety Commission third-party accredited lab and meets the guidelines of the Consumer Product Safety Improvement Act for lead and phthalates. 
For more information about the CPSC, please visit: http://www.cpsc.gov/

Your Milkdot product on arrival should be free from defects in materials and workmanship. All defective items must be returned for inspection and will be replaced at our discretion. Damages caused by normal wear (i.e., zipper wear) and the natural breakdown of materials, accidents, improper care or use do not qualify for returns or exchanges. 

If you are not 100% satisfied with your product purchase from this Site, you may return the product for a refund or exchange under the conditions as follows:

Contact us within 15 days after you have received the product explaining the reason for the return or exchange. The product must be returned in new and unused condition with their original tags and packaging. Please include a copy of your order receipt and order number. All shipping and handling charges are non-refundable. Please ensure that your package has a tracking number and that shipping charges are prepaid. Without a tracking number, we will not be able to track lost packages.

Returns for orders over $200 are subject to a restocking fee that will not exceed 5% of the original total order cost.

Any item that was purchased on sale with a price reduced to 50% off or more are considered FINAL SALE.

Your Milkdot product on arrival should be free from defects in materials and workmanship.

If you feel you received a defective product within the first 6 months of purchase, please contact us by email at info@milkdot.com with the following information:

(1) proof of purchase that includes the date of purchase and your order number

(2) clear photos of the product and defect

After review and inspection, we will replace or repair the item at our discretion.

Damages caused by normal wear (i.e., zipper wear) and the natural breakdown of materials, accidents, improper care or use do not qualify for returns or exchanges. 

If you were shipped the wrong product, please contact us immediately after you discover the error. The product must be returned to Milkdot in new and unused condition with their original tags and packaging. Please include a copy of your order receipt and order number. We will arrange for the shipping of the product back to our location. After inspection and confirmation that the product qualifies for replacement, we will ship the correct product, at no additional cost.

If you discover shipping damage and damage to the product, you must contact us immediately. We will arrange for the shipping of the product back to our location. After inspection and confirmation that the product qualifies for replacement, we will ship a replacement product, at no additional cost.

Absolutely! You are more than welcome to contact us if you have a specific issue that needs our direct attention.

Email us with your inquiry at: info@milkdot.com and we will get back to you as quick as we can!

Your order will be processed and shipped within 2-3 business days. Our warehouse is closed on weekends as well as on national holidays.

Yes, we do for some countries. When placing your order, our website will let you know if your country is eligible for shipping. If you don't see your country, contact us to see if we can ship to your country.

Orders will ship by USPS First Class International only. A tracking number will be provided, but USPS can be unpredictable and sometimes tracking results will not be available until after the order is delivered.

Yes, for international shipping, any customs or duty fees will be the recipient's responsibility.

Spot clean with a damp cloth and mild detergent if needed. Wipe dry and allow to air dry only. For our lunch totes, we also recommend wiping the handles and the interior and exterior with an antibacterial wipe regularly.

With our Stöh Lunch totes, always use airtight containers to avoid spills or leaks inside the bag. 

Each of our products has been made by a real person, so please handle your Milkdot product with love and care :-) 
We recommend to avoid overstuffing to help ensure a product that you can enjoy for years. 

We don't recommend this. If necessary, try gently soaking the product in cool water with a little bit of mild detergent and allow to air dry. Should you decide to use a washing machine to wash your Milkdot product, place the product in a spare pillow case or similar to keep the product protected and to protect the milkdot logo on the lunch totes from getting scratched in the machine. Wash separately and do not combine with other laundry. Use cold water and gentle cycle settings only and allow to air dry only (please do not put in a dryer). We have tested this method and have seen positive results. However, please note that we do not take any responsibility for any damages to the product as a result of using a washing machine since every washer performs differently and some may cause damage to the product.